Terms of Service

The "Services" include the Traini application and websites; PetGPT, PEBI, and other artificial intelligence functions; smart collars, sensors, and connected hardware; subscriptions and collar memberships; the Traini store; hardware pre-orders; digital products; one-to-one, group, and online training services; affiliate, referral, rewards, and promotional programs; gift cards and store credit; SMS, email, and push communications; and related features, content, and support.

Certain products, features, transactions, or programs may be subject to additional terms, order details, app-store rules, warranty terms, return policies, community standards, or other policies presented to you (collectively, "Supplemental Terms"). Supplemental Terms form part of these Terms for the relevant Service. If Supplemental Terms conflict with these Terms, the Supplemental Terms control solely with respect to the relevant Service and only to the extent of the conflict.

You must be at least 13 years old to use the Services. If you are under 18 or have not reached the age of legal majority where you live, you may use the Services only with permission from a parent or legal guardian. The parent or guardian must review these Terms and is responsible for the minor's use of the Services. Children under 13 may not create an account or use the Services.

If you use the Services for or on behalf of a company, organization, household, or other entity, you represent and warrant that you have authority to bind that entity, and "you" includes that entity.

You must provide accurate, complete, and current account information. You may not impersonate another person, create an account using unauthorized information, share account credentials, or make your account available to another person except through a household, caregiver, or organizational feature expressly provided by Traini.

You are responsible for all activity conducted through your account and for maintaining the confidentiality and security of your credentials and connected devices. You must notify support@traini.app promptly if you suspect unauthorized access, loss of a device, or another security incident. Traini may require you to change credentials or take other reasonable steps to protect the account and Services.

Subject to your compliance with these Terms, Traini grants you a limited, personal, revocable, nonexclusive, nontransferable, and nonsublicensable license to access and use the Services for their intended purposes. This license does not permit you to reproduce, distribute, publicly display, sell, lease, sublicense, reverse engineer, or otherwise exploit the Services except as expressly permitted by these Terms or applicable law.

You may submit prompts, messages, recordings, images, video, audio, documents, pet records, behavioral or sensor information, feedback, and other material to the Services ("User Content"). You retain any ownership rights you have in User Content.

You grant Traini and its affiliates, service providers, and contractors a worldwide, nonexclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, modify, process, transmit, display, and otherwise use User Content only as reasonably necessary to: (a) provide, operate, secure, and maintain the Services; (b) create and deliver outputs you request; (c) comply with law and enforce these Terms; (d) prevent fraud, abuse, and security incidents; and (e) exercise the rights and perform the activities described in the Privacy Policy. Traini's use of eligible User Content for Model Improvement is subject to the Model Improvement setting and age protections described in the Privacy Policy.

You represent and warrant that you own User Content or have all rights, permissions, notices, and consents necessary to submit it and authorize Traini to process it as described in these Terms and the Privacy Policy. You are responsible for the legality, accuracy, and appropriateness of User Content, including recordings and information involving veterinarians, trainers, household members, caregivers, or other people.

The Services may generate text, images, analyses, labels, recommendations, summaries, alerts, or other results in response to User Content (collectively, "Outputs"). As between you and Traini, and to the extent permitted by law, you may use Outputs for lawful personal or business purposes permitted by these Terms. Traini assigns to you any rights it may have in an Output generated specifically for you. This assignment does not grant any right in Traini's models, software, algorithms, trademarks, interfaces, documentation, or other technology.

Artificial intelligence and machine-learning systems are probabilistic. Outputs may be inaccurate, incomplete, outdated, misleading, offensive, or unsuitable for your circumstances. The same or similar Output may be generated for other users, and an Output may not qualify for intellectual-property protection. You are responsible for evaluating each Output for accuracy, appropriateness, legality, and fitness for your intended use, including through qualified human or professional review where appropriate.

Outputs do not represent Traini's views and do not imply that Traini endorses or is affiliated with any person, product, or service mentioned in an Output.

Traini is not a veterinarian and does not provide veterinary diagnosis, treatment, prescriptions, or emergency services. Outputs, sensor readings, behavioral interpretations, training materials, and recommendations are provided for educational and informational purposes. They do not replace an examination, diagnosis, treatment plan, or advice from a licensed veterinarian, veterinary behaviorist, or qualified trainer.

Do not delay professional care because of an Output. If an animal may be injured, poisoned, seriously ill, unable to breathe, experiencing seizures, or otherwise in distress, contact a veterinarian or emergency veterinary clinic immediately. Traini does not guarantee any particular health, behavior, or training outcome.

Animals can behave unpredictably. You are responsible for supervising animals; selecting appropriate activities, equipment, and environments; following professional advice and product instructions; and protecting people, animals, and property. Stop using a training method or connected product if you believe it is unsafe.

You may not use the Services, User Content, or Outputs to:

• Violate any law, regulation, court order, contractual obligation, or the rights of another person, including intellectual-property, privacy, publicity, or data-protection rights.
• Submit recordings, images, voices, health information, or other Personal Information about another person without the rights, notice, and consent required by law.
• Promote, facilitate, or depict animal cruelty, illegal animal fighting or sales, dangerous training, abuse, harassment, exploitation, violence, self-harm, sexual abuse, or other harmful activity.
• Create, possess, distribute, or facilitate child sexual exploitation or abuse material, grooming, sexual extortion, or any content that exploits or endangers a child.
• Generate or distribute malware, spam, deceptive content, nonconsensual intimate material, impersonation, harmful deepfakes, fraudulent communications, or political misinformation presented deceptively as authentic.
• Circumvent safety controls; probe, scan, or disrupt security; introduce malicious code; overload infrastructure; interfere with another user's access; or attempt unauthorized access to systems, accounts, models, or data.
• Scrape, copy, reverse engineer, disassemble, decompile, discover source code or model components, extract training data, or use automated means to access the Services except through a method Traini expressly permits or to the extent a restriction is prohibited by law.
• Use Outputs to make high-impact or fully automated decisions about a person in employment, housing, credit, insurance, education, legal, medical, or similar contexts without authorization, appropriate expertise, and meaningful human review.
• Use the Services or Outputs to develop or train a competing artificial intelligence model without Traini's prior written permission.

Traini may use automated and human measures to detect suspected violations of these Terms, protect users and animals, secure the Services, and comply with law. To the extent permitted by law, Traini may investigate activity, review relevant User Content, restrict distribution, remove or disable content, limit features, suspend or terminate accounts, preserve evidence, or report conduct to appropriate authorities.

Traini is not obligated to monitor all User Content and does not guarantee that harmful, inaccurate, or unlawful content will be identified or removed. If you believe content or activity violates these Terms, contact support@traini.app.

Traini and its licensors own all rights, title, and interest in and to the Services, including software, models, algorithms, interfaces, designs, documentation, training materials, trademarks, logos, and content provided by Traini. Except for the limited license expressly granted in Section 4, no rights are granted to you. You may not remove or obscure proprietary notices or use Traini's names, marks, or branding without prior written permission.

If you submit feedback, ideas, or suggestions, you grant Traini a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable right to use and exploit them without restriction or compensation, provided that Traini handles Personal Information in accordance with the Privacy Policy.

Traini respects intellectual-property rights. If you believe material available through the Services infringes your copyright, send a written notice to support@traini.app that includes: (a) identification of the copyrighted work; (b) identification and location of the allegedly infringing material; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or law; (e) a statement, under penalty of perjury, that the notice is accurate and you are authorized to act for the owner; and (f) your physical or electronic signature.

Traini may remove or restrict access to allegedly infringing material and may terminate repeat infringers in appropriate circumstances. A person who knowingly submits a materially false infringement claim may be liable for resulting damages under applicable law.

The Services may contain links to, display content from, or interoperate with third-party products and services, including Apple, Google, Stripe, cloud providers, AI providers, carriers, advertisers, merchants, and device platforms. Traini does not control and is not responsible for a third party's independent content, products, availability, security, or practices. Your use of third-party services may be governed by additional terms and privacy notices.

App Subscriptions

Subscriptions purchased through the Traini application are processed by Apple or Google. Billing, renewal, cancellation, and refund requests are subject to the applicable app store's terms and policies. You may manage or cancel an app subscription through the subscription settings associated with your Apple or Google account.

Collar Purchases and Memberships

Smart-collar purchases, collar memberships, and other direct transactions may be processed through Stripe. You authorize Traini and Stripe to charge the payment method associated with your order for disclosed prices, taxes, shipping charges, and recurring fees. Stripe's terms and privacy notice apply to Stripe's processing.

All orders are offers to purchase and are subject to acceptance, availability, fraud review, and applicable quantity limits. Traini may reject or cancel an order and refund any amount collected if a product is unavailable, pricing or description information is materially incorrect, payment cannot be processed, or the order appears fraudulent or unlawful.

Hardware availability, specifications, colors, compatibility, certifications, and estimated delivery dates may change before shipment. Delivery dates are estimates and are not guaranteed.

Returns, replacements, and warranties are governed by the product-specific policy supplied with the order and applicable law. You must inspect products promptly after delivery and follow the return authorization process stated in the applicable policy. Nothing in these Terms limits a mandatory consumer warranty or remedy that cannot lawfully be excluded.

Traini hardware is not a medical device. Sensor readings and connectivity may be affected by fit, animal behavior, battery condition, wireless coverage, environment, device compatibility, firmware, and software availability. You must follow all fit, charging, maintenance, and safety instructions and discontinue use if a product appears damaged or unsafe.

Store purchases are subject to availability, posted prices, shipping terms, and the applicable return policy. Gift cards and store credit may be used only for eligible Traini purchases, may not be resold, and may not be used to purchase another gift card. Purchased gift cards do not expire except where an expiration is expressly permitted by law. Lost or stolen cards may be replaced only if Traini can verify ownership and the remaining balance.

Affiliate, referral, rewards, perks, and promotional programs may be governed by Supplemental Terms. Traini may correct errors, withhold rewards obtained through fraud or misuse, and modify or end a program with the notice required by law. Accrued rights will be handled according to the applicable program rules and law.

Traini offers self-guided online training courses and related educational materials. These courses provide step-by-step guidance through prerecorded, written, visual, or interactive content.

Course content is provided for general educational and informational purposes. It is not tailored to the specific health, temperament, behavior, environment, or circumstances of any particular animal and does not replace advice from a licensed veterinarian, veterinary behaviorist, or qualified professional trainer. Traini does not guarantee that completing a course will produce any particular health, behavioral, or training outcome.

You are responsible for determining whether each activity is appropriate for your pet, supervising your pet, selecting a safe environment and equipment, and stopping any activity that appears unsafe or causes pain, fear, injury, or excessive distress.

If you opt in to marketing SMS messages, Traini may send promotional and informational texts. Message and data rates may apply. Consent to marketing messages is not a condition of purchase. Traini may continue to send nonmarketing messages necessary for transactions, account security, or service administration.

You may unsubscribe from marketing email using the link in the message. Push notifications may be controlled through Traini or your device settings. You are responsible for keeping your contact information current.

If you download the application from Apple App Store or Google Play, you acknowledge that these Terms are between you and Traini, not Apple or Google. The applicable app store has no responsibility for the Services or their support, maintenance, warranties, or claims, except as required by its terms or law. Apple and its subsidiaries are intended third-party beneficiaries of these Terms with respect to the iOS application and may enforce applicable provisions against you.

Traini may add, modify, suspend, impose limits on, or discontinue all or part of the Services for operational, security, safety, legal, technical, or business reasons. Traini does not promise that any Service will be available indefinitely or in its current form. Where required, Traini will provide notice of a material change and address prepaid unused service in accordance with applicable law or Supplemental Terms.

Features identified as beta, preview, experimental, or early access may be incomplete, change without notice, and contain errors. You use those features at your own risk and should not rely on them for critical or emergency purposes.

You may stop using the Services and request account deletion at any time. Traini may restrict, suspend, or terminate access, remove content, or close an account if Traini determines reasonably that you materially breached these Terms; created risk or harm; failed to pay amounts due; engaged in fraud or misuse; or if action is required by law or necessary to protect the Services, users, animals, or others.

When practical and appropriate, Traini will make reasonable efforts to provide notice and an opportunity to appeal through support@traini.app. Advance notice may not be provided when doing so would create risk, compromise an investigation, violate law, or permit continued harmful conduct.

Termination does not eliminate accrued payment obligations or provisions that by their nature should survive, including provisions concerning ownership, licenses, feedback, disclaimers, liability, indemnification, disputes, and general terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, USER CONTENT, OUTPUTS, CONNECTED PRODUCTS, SENSORS, ADVERTISEMENTS, AND THIRD-PARTY MATERIAL ARE PROVIDED "AS IS" AND "AS AVAILABLE." TRAINI AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

TRAINI DOES NOT WARRANT THAT THE SERVICES OR OUTPUTS WILL BE ACCURATE, COMPLETE, UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR SUITABLE FOR A PARTICULAR ANIMAL, PERSON, OR PURPOSE; THAT DEFECTS WILL BE CORRECTED; OR THAT DATA WILL NOT BE LOST. THESE DISCLAIMERS DO NOT LIMIT WARRANTIES OR CONSUMER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAINI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, TRAINERS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, SUBSTITUTE SERVICES, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAINI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TRAINI FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) 100 UNITED STATES DOLLARS.

The exclusions and limitations in this Section do not apply to liability that cannot lawfully be excluded or limited. Some jurisdictions do not permit certain exclusions or limitations, so some of this Section may not apply to you. In that event, Traini's liability will be limited to the maximum extent permitted by applicable law.

To the extent permitted by law, you will defend, indemnify, and hold harmless Traini and its affiliates, officers, directors, employees, contractors, trainers, licensors, and service providers from and against third-party claims, losses, liabilities, damages, judgments, and reasonable costs, including attorneys' fees, arising out of or relating to: (a) your unlawful User Content; (b) your misuse of the Services; (c) your material breach of these Terms; (d) your violation of another person's rights; (e) an unauthorized recording or disclosure; or (f) the conduct of an animal under your ownership or control. This obligation does not apply to the extent a claim results from Traini's negligence, willful misconduct, or other responsibility that cannot lawfully be shifted to you.

Traini may control the defense of a claim subject to indemnification, and you agree to provide reasonable cooperation. You may not settle a claim in a manner that admits fault by or imposes an obligation on Traini without Traini's prior written consent.

California law governs these Terms without regard to conflict-of-law principles, except to the extent the law where you live gives you nonwaivable consumer rights. Before filing a formal claim, you and Traini agree to attempt in good faith to resolve the dispute by written notice and 30 days of informal discussion. A notice to Traini must describe the nature and basis of the claim and the relief requested and may be sent to support@traini.app and Traini Inc, 1520 Sand Hill Road, Palo Alto, California 94304.

Unless applicable law permits you to file elsewhere, a dispute that cannot be resolved informally will be brought in the state or federal courts located in Santa Clara County, California, and each party consents to their jurisdiction. These Terms do not require arbitration and do not waive any right to participate in a class action or jury trial.

Traini may update these Terms to reflect changes in law, technology, safety requirements, business practices, or the Services. Traini will post the revised Terms with a new effective date and provide advance or additional notice of a material change when required by law. Changes addressing new features or legal, security, or safety requirements may take effect immediately when reasonably necessary. If you do not agree to revised Terms, you must stop using the affected Services before the revision takes effect.

Assignment. You may not assign or transfer these Terms without Traini's prior written consent. Traini may assign these Terms in connection with a merger, acquisition, reorganization, financing, change of control, or sale of business assets.

Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible or modified only as necessary, and the remaining provisions will remain in effect.

No Waiver. A delay or failure to enforce a provision is not a waiver of the right to enforce it later.

Force Majeure. Traini is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, labor disputes, internet or utility failures, government action, war, terrorism, epidemics, supply-chain disruptions, or failures of third-party infrastructure.

Export and Sanctions Compliance. You may not use, export, or re-export the Services in violation of applicable export-control or sanctions laws. You represent that you are not prohibited from receiving the Services under applicable law.

Entire Agreement. These Terms, the Privacy Policy, and applicable Supplemental Terms constitute the entire agreement between you and Traini concerning the Services and supersede prior or contemporaneous agreements on the same subject.

Questions about the Services or these Terms may be sent to support@traini.app or trainipet@gmail.com.

Written correspondence may be mailed to Traini Inc, 1520 Sand Hill Road, Palo Alto, California 94304.